We work hard to ensure you are completely satisfied with the service we offer you at Somerset Osteopathic Clinic. Whilst every effort is made to ensure your treatment resolves the problems you sought help with, this cannot be guaranteed. In the unfortunate event that you are not happy with the service you have received we would ask you follow our complaints procedure (below) in order that we can address your concerns as quickly as possible.
- Speak to your Practitioner – In the first instance please raise your concerns with your practitioner. They will undertake to fully resolve any problems you have experienced with our service as quickly as possible. Depending on the nature of the complaint please allow 1 week for them to respond to you in full.
- Write to the Clinic Manager– If you are unhappy with your practitioners response to your complaint, please write the Clinic Manager, outlining your complaint in full. You can do this via email or post. Please email firstname.lastname@example.org or write to ‘Somerset Osteopathic Clinic, 29C St. James’s Street, South Petherton, Somerset, TA13 5BN. Please allow 1 week for a response to your complaint to be received.
- Contact the Institute of Osteopathy – If we are unable to resolve your complaint to your satisfaction please contact the Institute of Osteopathy who will be able to provide you with advice. You can write to them at ‘The Institute of Osteopathy, 3 Park Terrace, Manor Road, Luton, Bedfordshire, LU1 3HN’
- Contact the General Osteopathic Council – Finally, if you still feel it is necessary, you are entitled to contact our regulator, The General Osteopathic Council where you can file a formal complaint. Advice on how to complain can be found here: https://www.osteopathy.org.uk/standards/complaints/